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After sales guarantee and contacts

BLANCO UK Guarantee

BLANCO UK reserves the right where deemed appropriate to inspect any reported defective product prior to making a decision on any remedial action. It should be noted that in all instances the manufacturers’ decision is final. Your BLANCO products are manufactured to the highest standard, however in the unlikely event that you should experience any defect in the materials or manufacture, within the guarantee period indicated below, and in the judgment of BLANCO UK or an authorised representative confirms that the product is defective, we will undertake to supply replacement parts or replace the product F.O.C. BLANCO UK will not be responsible for any third party costs including labour, re installation or carriage.

This guarantee is made on the understanding that the product has been correctly installed as per our recommendations and the item has been used solely in a domestic installation and maintained and cleaned according to our instructions supplied. This guarantee is intended for the original purchaser and is not transferable.

This guarantee excludes all claims for damages to the goods if not reported prior to fitting and within the time specified from our delivery to the receipt of the goods. Normal wear and tear together with accidental damage to the product, discolouration, abuse or corrosion defects caused by in-appropriate use of un-identified chemicals or cleaners containing corrosive agents are excluded.

Any claims received within the specified guarantee period should be accompanied by a copy of the invoice confirming the date of purchase and proof of ownership. Where possible images of the product clearly identifying the basis for making a claim. Images provided must include a picture of the product including the surrounding area, at least 2 images depicting the damage/leak where appropriate, and an image of the products unique I.D. label, found under the bowl or positioned on the tap tail. This is information is important as the details clearly identify the product and approximate date of manufacture. Failure to supply this information may affect any consideration of a claim.

The above details are intended as a brief summary of our guarantee terms and conditions, a full version is available on request.

Product improvement.

E and O.E. All products, descriptions and dimensions of our offer are subject to change without notice and in the event of non-availability, BLANCO reserves the right to replace the original product with the closest example to the current range.

This guarantee is in addition to and does not diminish your statutory or legal rights.

CLICK HERE TO DOWNLOAD THE PDF VERSION OF THIS GUARANTEE

CLICK HERE TO DOWNLOAD A PDF OF THE BLANCO TAP GUARANTEE TERMS AND CONDITIONS

Terms and conditions by product Category:

Product Term in Years Exclusions Aftersales Contact
SINKS
Stainless Steel
Silgranit
Ceramic
Accessories
SteelArt Bespoke

25 years
25 years
1 year
1 year
1 year

See above
See above

Cleaning products

BLANCO UK Ltd
Tel: 01923 635 200
TAPS
5 years Moving parts which are subject to wear and tear. BLANCO Tap Service
Tel: 0808 281 5888 (Freephone)
Ceramic Cartridges 2 years Damaged cartridges
Caused by non-compliance to flush the system supply pipes before fitting and commissioning.
Finish (Inc. Colour) 1 year Surface defects caused by inappropriate cleaning agents of abrasives.
BLANCOAIR
Extractor Hoods

2 years

Lamps and filters

BLANCO Appliance Service
Tel: 0808 281 1888 (Freephone)
Gutmann Hoods 2 years Lamps and filters BLANCO Appliance Service
Tel: 0808 281 1888 (Freephone)
BLANCO Hobs 2 years BLANCO Appliance Service
Tel: 0808 281 1888 (Freephone)
ISE PRODUCTS
Waste disposal units

Hot taps

2-5 years



2-5 years

Check model



Check model

IN-SINK-ERATOR
WDU 0800 389 3715


HOT 01279 641 887
LIGHTING 1 year Lamps Service help line
Light Solutions

Tel: 01494 717 709