Any requests to correct or clarify your personally identifying information, or requests to modify your "opt-out" preferences can be directed to:
Blanco America, Inc., Customer Service
110 Mount Holly By-Pass
Lumberton, New Jersey 08048
Changes to this Privacy Statement.
What Information does Blanco Collect and How do we Use it?
Access to our Website does not require you to register for an account or to provide any personal or business information to us. Most of the data that we collect is voluntarily provided to us and used only to assist us in carrying out our business; to process an order, ship product, provide customer service and product support, confirm delivery, obtain payment, and initiate refunds in connection with our customers, as well as handling product information requests, notifying you about promotions and conducting surveys. Further, in instances of employment with Blanco, personally identifiable information that you supply will be used to process your job application.
In providing our services and selling our products, we may collect the following types of information:
Personal Identifying Information that you may provide.
General Users. When you access our Website, we do not automatically request any personal information from you. Our servers will however automatically record information that your browser sends whenever you visit a website; thereby creating a server log. Server logs may include information such as your Internet Protocol address, browser type, browser language, the date and time of any request for services or products, screen resolution, operating system name and version, and one or more cookies that uniquely identify your browser or App. We may collect other Web usage information as well, such as the Web pages that a user visits on our Website, the amount of time spent on such Web pages and whether the browser re-visits our Website or Web pages. Such aggregate data is used for internal reporting purposes to monitor website usage and how to improve site functionality and does not provide any personally identifying information of a specific user.
We and our service providers may track and collect App usage data when you download and use the App. Such usage data includes such things as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.
User Communications. If you send email or other communications to Blanco, we may retain them in order to process your inquiries, respond to any requests and improve our services. We do not provide your email address to third parties for the marketing of third-party products without your consent.
Credit Cards. In certain instances, we may request credit card or other payment account information. Any such information will be maintained in encrypted form on secure servers by a clearinghouse and do not allow them to use it for any purpose other than payment to Blanco. Such information is not otherwise disclosed by us.
Combining Information. We may combine information that you provide to us with information from third parties in order to furnish you with better service. In certain instances, you may then have the opportunity to opt out of combining such information.
Correspondence with Blanco America. If you send Blanco personal correspondence, such as emails or letters, or if other users or third parties send correspondence to Blanco about your activities or postings on the Website, Blanco may collect such information into a file specific to you. All such submissions become property of Blanco America and may be used by us for all legal purposes
Links. We may present links in a format that allows us to keep track of the usage of such links.
Blanco America also uses the information submitted to it by users of its Website in the following ways:
Blanco America and any affiliated companies use data collected to improve its own web content, to respond to visitors' interests, needs and preferences and to develop new products and services.
Disclosures to Third Parties. We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our Website or Social Media Pages, conducting our business, or servicing you, so long as the parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property or safety. However, personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
Disclosure to third parties (including credit bureaus and collection agencies) may also be made, even without your consent, where we have a good faith belief that access, use, preservation, or disclosure of personal information is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process or enforceable governmental request; (b) enforce applicable Terms of Service, including investigation of potential violations thereof; (c) detect, prevent or otherwise address fraud, security or technical issues; (d) to obtain payment for Blanco – on offered products or services or to otherwise enforce any agreement between Blanco and another party; or (e) protect against imminent harm to the rights, property or safety of Blanco, its users or the public as required or allowed by law.
Minors. We do not target persons under the age of eighteen (18) years old for the collection of information and do not knowingly collect personal information from such persons.
Choices for Personal Information.
If we use any personal information in a manner different from the purpose for which it is collected, we will ask for your consent to such use prior to the use being made by Blanco. Likewise, Blanco will offer you an effective way to opt out of the use of your personal information for any such other purpose.
Consent to Use Personal Information. Under the provisions of the Data Protection Act(s) of 1984 and 1998 and the 1995 European Union Data Protection Directive (as applicable), Blanco or its agents must store, host and otherwise process the information (including personal data) supplied by you when registering on this Website. Blanco may send such data outside the European Economic Area for processing. If you reside in any country within the European Union (the EU), registering on Blanco’s Website or becoming a customer of Blanco America is authorization by you and your consent to the transfer or storage of personal information that you have provided in countries outside of the EU, including the United States. This authorization and consent applies even when you register on this Website to allow Blanco (or its designated agents) to use the information to send you unsolicited direct mail advertisements, promotions, and solicitations for third parties' products and services.
We take reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. Such measures include internal reviews of our data collection, storage and processing practices and security measures. We also have agreements with any third party clearinghouse that we may use for the storage of credit card and other payment account information supplied to us.
Blanco’s employees who have access to personal information provided by users are subject to confidentiality obligations and may be subject to discipline, including termination of employment and criminal prosecution, for breach of such obligations.
Data Integrity and Updating Personal Information.
Additionally, we make good faith efforts to provide you with access to your personal information. Such access is provided to you to allow you to either correct any inaccurate data or to delete it at your request. Of course, we may have to retain that data either because we are required to do so by law or for legitimate business purposes. Users will be asked to identify themselves before we process any request that a person’s personal information be accessed, corrected or removed. Such access and correction is permitted free of charge.
Blanco reserves the right to refuse to process any requests that are unreasonably repetitive, require disproportionate technical effort, adversely affect the privacy of others, or would be unreasonably impractical.
It is our policy to contact any complaining user about his or her concerns and complaint. Blanco America will also cooperate with any relevant regulatory authority to resolve any complaints regarding the transfer of personal data that cannot be resolved between Blanco America and the individual.
The services provided by us over the Internet are controlled and operated by Blanco from the United States. All users, including those users who access the Website from a country other than the United States, agree that the laws of the State of New Jersey, United States of America and that the exclusive jurisdiction of the courts within that State shall govern any dispute, including those arising from Blanco America’s use of personal information or otherwise relating to privacy, as specified in the Terms and Conditions of Use.